Shipping & Returns
Domestic Shipping Rates
Delivery by registered mail - at a cost of 15 NIS for delivery for orders up to 250 NIS
Delivery by courier - home or business - costs 50 NIS
Free delivery by courier - home or business for a minimum order 800 NIS or more - Free delivery will be automatically updated at the check-out page
Self-collection from Rehovot at
Yezira 19, Rehovot
Worldwide Shipping will be available soon - Contact us for more information via Email: tattoofixcare@gmail.com or Whatsapp: +50685119333
Hendaling time
When ordering, you will receive an email with the order number
Order processing time up to 3 business days
When the order is collected or sent by registered mail, you will receive a tracking number with a link to the home page of the shipping company. You can enter the tracking number at any time and check the shipping status
For delivery time according to distribution areas by registered mail, you can enter the link here
For delivery time via courier to your home or business, you can contact Yahav Logistics distribution center, which is a subcontractor for distribution services
http://track.yahavlog.co.il/baldar/deliverystatus.aspx
The official deadline for delivery by courier for domestic delivery is 7 business days
?How soon will the package reach me
Delivery arrives with a courier the day after the purchase, and in a range of up to seven business days depending on the area of residence (business days are weekdays Sunday - Thursday and do not include weekends, holidays. The order day is not considered a business day). If you order by courier to your house, our couriers work between the hours of 08: 00-17: 00: We recommend at the ordering stage that you indicate the shipping address where you are available during the day. The courier will send a message before his arrival, and if you missed he will try to arrange the shipment with you the next day. As stated - in practice we will make every effort to provide you with the order as soon as possible
If you are not at home, you can authorize the courier to leave the shipment at the door or in the electrical cabinet. Please note that in such a case we will not be liable for any damage, loss, indirect or other consequential damage of any kind that will result to the shipment as a result
?How can I exchange or return an item I purchased
Replacement or return of a product purchased on the site can be done within 14 business days from the date of receipt of the shipment
Note: Only unused items can be returned or replaced when the label they came with is attached or in their original box. Using or operating the product, touching the product with the finger, or applying the product to the back of the palm is considered a use. These conditions apply to both import products and production products of the company brand "Tattoo fix care
Please note that tattoo machines and power supplies have a manufacturer's warranty. When purchasing, please make sure you have received the warranty certificate with model number
If you have used one of these items (tattoo machine / power supply) and encounter a problem within the warranty period specified in the warranty certificate, contact the manufacturer directly, indicate the problem and wait for the manufacturer's instructions for further treatment
These terms are valid for return by mail, and also for return or exchange at the head office. The item is returned via courier or Israel Post and free of charge up to 14 days from the day it arrives to you. Please note that delivery via Israel Post takes up to 14 additional business days. As soon as the item arrives to us and is inspected by the Tattoo Fix Care team, we will send an email updating on the credit of your means of payment. Please note that when returning, it is recommended to use the box or the original bag in which the item was sent
?Can I update an address or shipping method after placing an order
For all updates regarding shipping, changing details after placing an order or inquiring about the courier's arrival, please contact our customer service by email tattoofixcare@gmail.com or by phone +972.548931893
